Refund policy

💖 30-Day Satisfaction Promise

We want you to love your order! If it arrives damaged, defective, or not what you expected, we’ll fix it right away — no questions asked.

Just email info@mythermarelief.com within 30 days of purchase and we’ll send a prepaid return label and quick instructions.

Hassle-free returns, fast replacements, and friendly support — that’s our promise to you. ✨

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💳 Refunds

Once your return reaches us, your refund will be processed automatically to your original payment method — usually within 5-7 business days.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect. This allows us to promptly assess and resolve the issue.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition and packaging, with your order number as proof of purchase.